ARL Recruitment Ltd
Location
Hemel Hempstead, Hertfordshire | United Kingdom
Job description
We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
As we continue to grow from strength to strength, our team is growing and we would love to consider your application!
The role
We are looking for a Sales Advisor to join our team at our showroom in Quorn, Leicestershire as a Sales Advisor, you must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.
Key responsibilities...
As a sales advisor your key role is to provide support to our showroom manager, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.
Additional responsibilities...
Answering incoming sales calls
Making outbound calls to our customer database
Supporting the showroom manager
Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
Updating the CRM system with relevant client information and daily activity
Arranging samples to be dispatched
Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
Maintaining a clean and tidy showroom
Providing drinks to customers during their appointments
Confirming showroom appointments with customers prior to their arrival
Skills required
Experience in the luxury goods market (desirable)
Experience in a sales environment
Knowledge of interiors (desirable)
Extremely well organised and able to prioritise tasks
Enthusiastic and hands on this is a busy, fast-paced company
Self-motivated with the ability to inspire those around you
Strong customer focus
Excellent communicator
Minimum of 2 years sales experience
Must have experience in using a CRM
Familiar with Microsoft Word and Excel
Hours...
Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)
Saturday 09:00 - 16:30 (inc 30 min unpaid lunchbreak)
Days off will be Sunday and 1 day in the week
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Job tags
Salary
£22k per annum
