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Location

Wigan, Greater Manchester | United Kingdom

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Job description

About The Role

Our UK Contact Centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media and emails within a customer centric working environment.

Within this role you will be speaking with our members across the UK; responding to queries, complaints or feedback and using your exceptional customer service skills to help them achieve their goals and continue their memberships. Current office hours are Monday-Friday 9-5pm although flexibility will be required to manage peak volumes.

We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this really friendly and supportive team, working with fantastic attention to detail, willing to listen and able to thrive in a fast-paced environment.

About You

Key skills we are looking for

• Customer Service Experience
• Excellent communication skills, both written and verbal
• Proficient IT skills
• Attention to detail
• Problem solving skills
• Ability to work individually and as part of a team
• Experience in dealing with high volumes of emails/calls
• You will proactively strive to achieve a first call resolution wherever possible

About Us

What do we offer you

• Daily support in becoming multi skilled in customer service communication channels through individual and group training sessions
• Opportunity to work alongside a variety of departments within the business through your role
• Free gym membership to our network of clubs all over the UK
• 50% off a gym membership for a friend or family member
• An extra day’s holiday for your birthday
• Opportunities to work on an individual development plan

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Job tags

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Salary