Customer Service Assistant (PFI)

Location

Hull, East Yorkshire | United Kingdom

Job description

Job Title: Customer Service Assistant
Contract Type: Permanent
Salary: £23,620.00 Annual Salary pro rata
Working Hours: 17.8 hours per week
Working Pattern: Varied, including weekends.
Location: Redwood Glades, Hull

For your application to be considered please ensure you attach a current CV and cover letter.

Applications may close before the deadline, so please apply early to avoid disappointment.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays pro rata
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Application Process:

If you share our values and are excited about making a significant impact as Customer Service Assistant, we encourage you to apply with your CV and cover letter.

We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.

The difference you will make as a Customer Service Assistant

You will deliver an efficient and customer focused service from the reception location within one of Riverside’s three extra care facilities with responsibility for dealing with all enquiries including face to face contact with all customers and visitors using the reception area situated within the communal parts of the facility. You will deliver a first-class service in terms of the customer experience within a modern, vibrant and busy housing service.

About You

We are looking for someone with:

• Experience of working with people in a customer facing environment.
• Experience of working within a housing and/or support environment.

Job tags

Salary

£23.62k per annum