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Location

Reigate, Surrey | United Kingdom

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Job description

Great opportunity for an Operational Team Lead to join a leading business in the travel industry. With over 1 MIL customers it operates across the UK and provides a wide range of services and benefits to its customers.

For this role you will report to the Service Delivery Manager. You will have 3 direct reports within the Operations team and will be responsible for ensuring the efficient and effect operation of their systems. You need to ensure the team follow defined processes and meet service level agreements, including management of data processing and secure transfers.

Key Responsibilities:

• Lead the Operations Team providing operational support for key business functions
• Establish processes, standards and behaviour for the team
• Liaise with internal teams, stakeholders and support partners to maintain support and services.
• Prioritise workload and manage team resources, while also ensuring objectives and KPI's are achieved.

Technical Knowledge:

• Extensive IT support skills
• Good knowledge of Microsoft Windows, Active Directory and SAP
• In-depth knowledge of printer management, workflow, functionality and print quality
• Knowledge of secure data transfer processes
• ITIL Service Management knowledge

Salary and Working Policy:

• Up to £45K
• Flexible working - Hybrid, based in Reigate

If you're interested in this opportunity and would like to know more, please either contact me directly, or apply through this advert and I will contact you ASAP.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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Job tags

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Salary

£35k - £45k per annum