Apprentice - Retail Support
HAYS TRAVEL LIMITED
Location
Sunderland, Tyne and Wear | United Kingdom
Job description
What you will do in your working day
We have an exciting apprenticeship opportunity to become part of our fantastic Retail Support Team.
The team is currently made up of 10 staff, who work closely together alongside the Retail Sales Director, in a fast paced environment, working to deadlines. The purpose of this role is to assist with the day to day operations of the Retail Sales division, providing effective support and advice, driving sales to ensure overall profitability is maximised.
This role will see you motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries.
Key Responsibilities:
- Provide telephone and online support to the retail branches
- Liaising with Branch Managers and Retail Sales Managers
- Motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries
Competencies Required:
- Deliver exceptional customer service to all people, including Retail & Head Office staff at all levels
- Excellent organisation and time management skills, working to deadlines
- Computer and administration skills including Word and Excel Excellent attention to detail and high levels of accuracy
- Ability to handle complaints and complex situations
- Enthusiastic and proactive approach to working as part of a team, from Apprentice to Director level
- Excellent verbal and written communication skills
- Ability to liaise with staff at all levels including Senior Managers & Directors
- Effective motivational skills and the ability to remain positive and professional at all times
- Commitment to contribute to the growth of the business and the development of the team
- Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard
Technical Skills Required:
- Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
- Strong attention to detail and accuracy skills
- File Management Skills
- Web Navigation Skills
The training you will be getting
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship.
Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
- You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required
What to expect at the end of your apprenticeship
- We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional Level
Job tags
Salary
£12.53k per annum
