ASL (Automated Systems Group Limited)
Location
Ely, Cambridgeshire | United Kingdom
Job description
Location: Ely, Cambridge
Type: Permanent
Hours: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
Salary: £23,000 - £25,000
Start: ASAP
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.
ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.
We are a company that looks to build every department on the principles of customer care. With a high level of both customer and employee retention, we provide a Managed Service solution to most of our customers and many of these projects have required the introduction of innovative software solutions, managed and maintained by ASL.
This role is key to the implementation and maintenance of our company’s computing needs as well as ensuring that facilities are safe and well-functioning.
KEY RESPONSIBILITIES
Support, Helpdesk and Maintenance:
Provide 1st and 2nd line support to the business via our internal helpdesk to resolve problems in person and remotely and escalate as required, whilst working with third-party support companies.
Support and administer the internal phone system and mobile phones.
Install, configure and update hardware and software applications.
Perform routine maintenance on IT systems.
Support and upgrade the network across all offices.
Review the security of data, network access and backup systems and resolve any issues that arise.
Work with the team providing security training to best practices as well as ensuring that IT systems remain secure.
Ensure regular communication with the team and Company on IT and facilities updates.
Onboarding, Offboarding and Internal Moves:
Carry out and support the onboarding of new starters and offboarding of leavers.
Utilise project management tools to ensure that all steps are completed and a smooth onboarding/offboarding of employees.
Carry out internal moves by the set deadline ensuring that permissions are reviewed.
Help users and implement training to increase the adoption of IT services across the business.
Work with IT suppliers for procurement of IT equipment following internal processes.
Projects:
Plan and implement IT projects and initiatives both with the team and independently.
Help identify problematic areas and provide potential solutions and ideas.
Work with third parties on day-to-day support and projects.
Process:
Look at ways to improve processes for the use of IT across all departments and document new processes.
Design, develop, implement and coordinate systems, policies and procedures.
Reporting
Keep the IT asset register up to date by conducting regular hardware, software, computer and computer accessories inventories, and report results to IT Manager.
Produce regular reports on helpdesk performance.
Work with the business and individual departments to identify reporting requirements.
Build reports and carry out data analysis using tools such as PowerBI
KEY MEASUREMENTS
Acknowledge requests and queries within 24 hours reported via internal helpdesk.
All New Users are setup prior to employee start date.
Meeting departmental deadlines and achieving objectives.
Accurate and timely query resolution.
SPECIAL REQUIREMENTS
Proven experience in an IT Technician or similar Role
Strong knowledge of Windows, Active Directory, Microsoft365 Admin and Endpoint Manager.
Knowledge of SonicWALL, Unifi, Android & MacOS desirable.
Familiarity with cloud services (e.g., AWS, Azure).
Outstanding problem-solving and analytical skills
Good team player, demonstrating flexibility and adaptability.
IN RETURN WE OFFER:
Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
Excellent training & development opportunities within a growing organisation
Life insurance
BUPA health assessment
Employee Assistance Programme
Volunteering leave policy
10% TradePoint (B&Q) discount
Free parking
Job tags
Salary
£23k - £25k per annum
