Thermo Fisher Scientific
Location
Hemel Hempstead, Hertfordshire | United Kingdom
Job description
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
The job:
Discover impactful work as our new Field Service Engineer (FSE). As FSE, you will be responsible for delivering service activities (including Installations, Repairs, Maintenance Services, Tech Support etc.) for Unity Lab Services, supporting our LSMS & Chromatography instruments across the South East UK for the purpose of delivering:
• A high level of customer service resulting in customer happiness
• High first-time fix rates and low mean time to repair
• Low repeated call rates
In addition, you will support our overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes, and practices.
What will you do?
Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
Specific product support to be given on LSMS & Chromatography instruments (80%).
Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback.
Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible. Follow our ethical business conduct guidelines.
Enable the customer's success through their partnership with Thermo Fisher Scientific. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%).
Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%).
Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%).
Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%).
Who we are looking for:
Background in Electronics/Chemistry/Physics/Engineering or related subjects
Previous experience servicing analytical equipment. (Equivalent applications specialist or end user experience will also be considered as valuable experience.)
Some knowledge of LSMS & Chromatography an advantage, but not essential
Strong problem-solving skills
The ability to balance multiple tasks with different priorities.
Excellent interpersonal, self-motivational and negotiating skills.
Proficient levels of PC literacy.
Valid UK Driving Licence.
Willing and able to travel 5 days a week within territory, Monday to Friday with occasional nights away from home.
Good English skills, both verbal and written. Ability to work across all levels, functions, and regions.
What’s in it for you:
Excellent career progression opportunities with a large and growing global employer
Competitive salary, plus annual bonus, and company car
Life Assurance
Private Health Insurance
Contributory pension plan
25 days holiday + Bank Holidays + option to purchase additional days
About us:
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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