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Location

Plymouth, Devon | United Kingdom

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Job description

locations Otis Plymouth, Porsham Close, Roborough, Plymouth, PL6 7DB, UK.

time type Full time

posted on Posted 30+ Days Ago

job requisition id 20084673

Date Posted:

2023-10-25

Country:

United Kingdom

Location:

Otis Plymouth, Porsham Close, Roborough, Plymouth, PL6 7DB, UK.

Since 1853, we have dedicated ourselves to a single goal: moving the world. Our cities are reaching new heights. Our customers are demanding new solutions. Our world is becoming more connected. For more than a century and a half, we’ve been pushing the world onward. It all started more than 168 years ago when Elisha Graves Otis invented the modern elevator and forever changed the urban landscape. Today, the company that bears his name is the world’s leading provider of elevators, escalators and moving walkways, moving more than 2 billion people every day.

If you live in a city, chances are we give you a lift or play a role in keeping you moving every day. Otis is the world’s leading manufacturer, installer and servicer of elevators, escalators and moving walkways.

Every day we move more than 2 billion people. Today, our focus more than ever, is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are looking for a Service Delivery Manager to lead a service team based across the Devon, Cornwall, South West area of England

As a Service Delivery Manager, you will:

• Bring a commercial, professional approach to your area.
• Liaise with clients within the Devon, Cornwall and South West corner of England, working in partnership to delivery an effective service to our customers.
• Lead, mentor, and coach you’re team. Engage with your team of field-based engineers to delivery on service level agreements within a timely and professional manner.
• Support internal moves and development. Work with your team to nurture from the ground up – working with them to support with personal and professional development.
• Provide solutions to clients. Work with our clients to provide solutions to technical breakdowns and faults, working together to overcome these obstacles and to get lifts and escalators back in tip top condition.

What can we offer you?

• The chance to thrive within a critical part of the business, providing you the opportunity to build a professional reputation within the industry.
• Professional and personal development, with chances to climb the ranks within the service department – you could be the next operations director.
• Great salary and benefits, along with a customer focused, service delivery incentive scheme.

To be successful in this role you will :

• Have come from the lift industry or similar sectors such as Construction or Facilities Management.
• Great people person, able to relate to customers needs and frustrations and provide a competitive solution within a timely manner.
• Management experience, able to delegate tasks out to a remote team and able to provide couching and mentoring to ensure personal and professional development within your team.
• Good IT knowledge, able to work on and with a wide range of Microsoft based systems.

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected] .

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About Us

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

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