Customer Service Unit Advisor
Location
Newtownards, Co. Down | United Kingdom
Job description
Phone Number: 02870326600
Email: [email protected]
Job description
NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Have you got administrative/customer service experience and looking for a role within the Public Sector? WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find out more..
Responsibilities
- Customer service queries via telephone and face to face.
- Supervision and training, providing advice and guidance for the public.
- Processes and procedures requiring a working knowledge of Housing Services section.
- All routine and repetitive processes are governed by detailed written instructions.
Skills and Qualifications
Essential Skills
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one years relevant customer service or general administrative experience
- Or have five GCSEs (Level 2) or equivalent qualification, plus at least two years relevant customer service or general administrative experience
- Can demonstrate three years experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Candidates must demonstrate the relevant number of years experience in each of the following:
- Experience of direct delivery of relevant customer service to the public via telephone or face to face
- Experience in dealing appropriately with customers in a challenging environment
- Experience in using a range of computer packages including Word, Excel, and Outlook etc.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
Job tags
Salary
£10.98 per hour
