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CHC Support Worker


NHS Jobs


Location

Plymouth, Devon | United Kingdom


Job description

1.1 Communicate in a clear manner that is consistent with relevant legislation, policies, procedures and service needs. 1.2 Maintain and complete accurate records either written and / or electronic which are consistent with legislation, policies and procedures and service needs. 1.3 Communicate with a range of people on a range of matters in a form that is appropriate to them and the situation. 1.4 To escalate changes in the status of people receiving care to the registered staff member on duty 1.5 To report effectively to the Multi Disciplinary Team (MDT) as required: ad hoc, in handover and during formal meetings as required. 1.6 Constructively manage barriers to communication. 1.7 Acts in a manner that acknowledges patients right to make decisions and recognises their responsibilities. 1.8 Maintains confidentiality during communication consistent with legislation and employers policies. 1.9 Communicate effectively using computer systems within the organisation. 1.10 To act as the patients advocate as required ensuring individual assessed needs, preferences and choices are delivered by the service. Addendum Liaise with and ensure good communication with statutory/voluntary bodies to establish a comprehensive package to ensure continuation of care. To provide an opportunity and respond to patients and carers to enable them to express their feelings whilst encouraging acceptance and adjustment to their new circumstances. To communicate effectively with patients and carers recognising the need for a wide range of verbal and non verbal communication methods with patients who may have difficulty in understanding or communicating and who may be low in mood and lack insight. . 2 Personal and People Development including Competencies 2.1 To apply acquired skills and knowledge of practice relevant to post and clinical area. 2.2 To take responsibility for ensuring own personal development and engaging with mandatory and essential training 2.3 Participate in development opportunities. 2.4 Undertake specific competencies relevant to work area and maintain competence over time. 2.5 To review and reflect on own practice through effective use of supervision in line with LSW policies and procedures. 2.6 To participate in appraisal and performance reviews. 2.7 To demonstrate an understanding and application of professional, local and national guidelines and legislation relating to health and social care provision. 2.8 To participate in providing instruction, learning opportunities and assessment of Bands 2/3 staff, students and other trainees as required 2.9 To demonstrate good personal time management, punctuality and consistent reliable attendance. 2.10 To recognise and understand roles and responsibilities of individual working in the Livewell Southwest. 3 Health Safety and Security 3.1 To adhere to LSW policies and procedures and promote Health and Safety at work. 3.2 To support others in maintaining health safety and security. 3.3 To identify and assess the potential risks involved in work activities procedures for self and others, discussing with the registered member of staff. 3.4 Work with relevant colleagues to identify solutions to the management of any risks identified. 3.5 To take the appropriate action to manage an emergency summoning assistance as necessary and completing accurate reporting systems. 3.6 To be responsible for the safe use of all equipment within their scope of practice. 3.7 To identify needs and advise on resources as required. 3.8 To assist in maintaining a clean environment that meets Infection Prevention & Control requirements and is conducive to safe practice. 3.9 To participate in standard LSW Health & Safety risk assessments which support the safety of staff and people who use services 3.10 Report all accidents and incidents involving self, patients, staff or visitors according to Livewell Southwest policy. 3.11 Participate in the response to untoward incidents. 4 Service Improvement 4.1 To co-ordinate the day to day activities of Band 2/3 staff where applicable. 4.2 To be responsible for collecting and reporting statistical data in line with LSW policies and procedures. 4.3 To demonstrate leadership skills and role modelling through the management of designated projects. 4.4 To contribute to the planning, evaluation and audit of practice, clinical pathways and protocols within the clinical setting. 4.5 To participate in research and clinical audit as appropriate keeping up to date with changing practices. 4.6 To alert the supervising registered staff member when direction, policies or strategies are adversely affecting users of services or the public. 4.7 To be actively involved in team effectiveness by attending staff meetings and contributing as a team player to team development. 4.8 To contribute to the non clinical day to day running of the service as necessary to ensure efficient service delivery. 4.9 To undertake specifically identified administrative and clerical tasks associated with delivering care which facilitate the efficient running of the ward/department. 4.10 To actively contribute to service development / improvement plans. 5 Quality 5.1 To contribute to the clinical governance arrangements and quality agenda. 5.2 Works within the limits of own competence and responsibility and refers issues beyond these limits to the relevant registered staff members. 5.3 To comply with legislation, policies, procedures and other quality approaches relevant to the work being undertaken. 5.4 To maintain an up to date record of all contact with people using services, MDT care plans, assessments and reports. 5.5 Ensuring confidentiality at all times in line with organisational policies and procedures. 5.6 To act responsibly as a team member and seek help/support as necessary. 5.7 To use and maintain resources efficiently and effectively and to provide evidence of these efforts. 5.8 To ensure problems are reported in a timely manner offering solutions if possible. 6 Equality and Diversity 6.1 To respect the individuals values, cultural and religious diversity and contribute to the provision of a service sensitive to those needs. 6.2 To take account of own behaviour and its effect on others. 6.3 To identify and take action when own or others behaviour undermines equality and diversity. 6.4 Respect the privacy, dignity, needs and beliefs of people using the service and their carers. 6.5 To act as the patient's advocate in order to facilitate the patient's own choices. 7 Clinical 7.1 To be responsible for the management of a delegated caseload/ workload within scope of practice. 7.2 Ability to function as an support worker without direct supervision. 7.3 To provide holistic evidence based interventions to people using the service in accordance with national and organisational approved policies / procedures and individual care plans. 7.4 To demonstrate a working knowledge and understanding of conditions and clinical presentations relevant to the clinical area. 7.5 Develop, implement and evaluate individual care plans, utilising models, protocols, practical and theoretical knowledge under the appropriate delegation from a registered staff member. 7.6 Undertake delegated clinical skills and assessments within their role having once undertaken relevant training, deemed competent and adhere to standard operating procedures. 7.7 To maintain clinical records in line with organisational policies. 7.8 To use person centred goal planning processes and outcome measures to review progress of the patient. 7.9 To ensure the person using services/carer is aware of the components and purpose of the treatment/care programme. 7.10 To discuss goals with the person using services/their carers, keeping the person at the centre of their care. 7.11 To identify and report any changes in peoples care needs or changes in physical or emotional well-being to the registered staff member or members of the MDT as most appropriate. 7.12 Give accurate and appropriate information to people using services/carers within own competence, or to involve the registered staff member. 7.13 Prioritise the day to day management of own caseload/ workload delegating activities as appropriate. 7.14 Play an active role in clinical care processes, multi disciplinary reviews and ward rounds, reporting on the patients progress and contributing to further care planning. 7.15 To be flexible in their working prioritizing caseload with guidance from the registered staff member in order to maintain the best service for patients Plan, organise and lead health promotion and education interventions and groups for both patients and carers. This may include self management advice


Job tags

Full timeTraineeshipLocal areaFlexible hours


Salary

£25.15k - £27.6k per annum

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