Positive Employment
Location
Bournemouth, Dorset | United Kingdom
Job description
Positive Employment is currently recruiting for a Telecare and Out Of Hours Operator for our client a government organisation based in Bournemouth.
The successful candidate will provide a professional and effective response to calls from Lifeline alarm calls, customers and the public from the 24-hour Control Centre. Carry out emergency visits to clients, to check and support their Health and Wellbeing.
This is a 3 month starting contract with the possibility for extensions. Office Based with some local community working across Bournemouth. (pool of cars available for community based working).
Duties and Responsibilities but not limited to:
Staff the Control Centre working an agreed rotating shift pattern covering 24hrs a day, 365 days per year.
Record and maintain the database of all client information obtained in relation to services provided by Lifeline.
Liaise with all clients to instruct and give advice on the functionality of systems.
Maintain a detailed knowledge of all systems and equipment in use within the Control Centre, private dwellings and sheltered accommodation.
Provide information of services, costs, benefits and equipment provided by Lifeline.
Carry out emergency visits to clients. Assess and manage the situation through dealing with the issue on site or by summoning the most appropriate assistance.
Provide the assisted lifting service for non-injured fallers by assembling and operating the assisted lifting equipment. Whilst physically and emotionally supporting the client.
Handle and provide appropriate responses in line with the organisation’s procedures and guidelines to all calls. Service requests can come from: subscribers of telecare services, residents of sheltered housing. members of the general public, tenants, elected members, business owners and visitors alike.
Accurately recording all actions taken and information relating to all services provided by the Control Centre over several software platforms.
Identify faults on equipment and reporting faults to the relevant maintenance contractor, appropriate responder and the management team.
Personal Requirements:
Calls handling experience (desirable).
Experience of providing excellent customer service, face to face and via the telephone.
Telecare operator’s qualification or equivalent experience (desirable).
Current First Aid Certificate (desirable).
Must have physical and manual dexterity to carry out the “On Call” element of the role as well as installing and removing equipment from properties.
Full valid UK driving licence.
Enhanced Disclosure and Barring Service (DBS) check required.
Working Hours: 12hr Shifts working 7am to 7pm or 7pm to 7am. Across 7 days per week. 37hr Worker will work 7 shifts in 16 days
Pay: £15.81 p/h
Please note this role is within the scope of IR35.
Key Words: Telecare, Call, Sheltered housing, Accommodation
Job tags
Salary
