Location
Edinburgh | United Kingdom
Job description
Robert Half have partnered exclusively with a growing IT Solutions Provider in Edinburgh as they continue to grow their technical offering. They are looking to recruit a Systems Administrator to join on a permanent basis.
The role's primary focus will be providing remote support to clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.
Responsibilities (including but not limited to the following as required):
- Provide best in class technical support to clients primarily via phone and email but on occasions also onsite at client offices.
- Effectively communicate with both clients and peers ensuring timely responses.
- Record all work activities in a timesheet in the ticketing system (ConnectWise).
- Must be able to multi-task client issues when applicable.
- Document technical issues and take ownership of escalating issues to the appropriate SME team.
- Must be amenable to occasional travel.
- Must meet the minimum standard for personal key performance indicators.
- Must contribute to the overall success of team mandated goals and key performance indicators.
- Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.
Proficiencies:
- Incredible sense of pride and passion for what you do and a desire to help your teammates.
- Must be neat, organised, energetic, and show initiative.
- Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
- Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
Technical Skills:
- Create/Manage Active Directory accounts, groups & permissions.
- Duo Security and other two factor authentication applications.
- Microsoft 365.
- Microsoft Entra/Azure Active Directory/Intune.
- Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
- Understanding of Networking fundamentals.
- VMware vSphere administration.
- Install, configure & manage print queues.
- Troubleshoot DNS, DHCP and TCP/IP issues.
- Experience administering Windows 10/11 and Server 2012 and above.
- Experience administering Windows Server 2012 and above.
Nice to Haves:
- Ability to learn new technologies and systems quickly.
- Experience managing or working in a multi-tenant environment.
- Experience working in Financial services and/or MSP space.
- Microsoft certified.
- Ability to work through issues methodically.
- Basic experience with policy management (Group Policy & Intune).
- Experience in support Mac OS X devices.
Qualifications:
- Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support.
- Relevant professional qualifications a plus
- Great attitude, team player always willing to pitch in and take on new tasks
- Proactive/flexible nature
What you can Expect:
- £32,000-£36,000 basic salary
- Hybrid working - 3 days on site, 2 days WFH
- Generous annual leave entitlement plus bank holidays
- Gym discount
- Life insurance
- Comprehensive travel insurance for you and your family in line with scheme rules
- Confidential well-being and counselling support
- Competitive Compensation
- Contributory pension scheme
- Company events
- Private Medical and Dental Insurance
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
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Job tags
Salary
£32k - £36k per annum
