Location
Remote | United Kingdom
Job description
Job Advertisement:
Solution Manager
Homebased, with UK travel
Permanent, Full time
Competitive + Benefits
Serco works in partnership with the UK Government and the public sector to ‘impact a better future’. Our agile, customer-first approach, alongside a robust portfolio of services enable us to quickly respond with solutions, that ultimately achieve outcomes, with value.
We are seeking a first-class Solution Manager who will be responsible for designing effective and innovative solutions that are aligned with the needs of the customer. You will work across all areas of the business, primarily shaping solutions for bids, whilst also supporting benchmarking process or leading on continuous improvement to achieve optimal results.
The successful candidate will be proactive, positive, innovative, customer focused, responsive and consistently deliver results.
As part of this you will:
- Working closely with Bid Directors and Solution Leads (as applicable), you will support the development of the solution for each bid
- Build an understanding of the market and bid opportunity to support development of a tailored solution
- Review current services, synergies with other Serco contracts, identify improvements, research trends, adopt good practice and assess costs
- Lead or support the design and development of high-quality, tailored and costed solution in collaboration with subject matter experts and operations colleagues to achieve the service users’ needs and the customer’s objectives
- Support design of solutions which offer lean and effective processes · Support the development of the overall vision and high-level design for the bid / project / programme and help communicate this to the various stakeholders
- Be proactive with customer engagement to help manage stakeholders, test understanding, refine requirements and develop workable solutions as requested by the bid leadership
- Contribute to the risk and issues register to ensure these are recorded with mitigations and cost impact
What you'll need to do the role:
- You will have some experience of developing business solutions and/or operating/enhancing existing services
- Good analytical skills with ability to assimilate information quickly, and communicate key messages simply and effectively to the business to aid decision making
- Solid understanding of the UK Government market, services, competitive forces, market, industry and able to apply insights into proposition development
- Understanding of stakeholder management and the ability to develop effective relationships at all levels
- Ability to work collaboratively and influence effective outcomes
- Effective management of oneself with a track record of involvement in change in complex and demanding environments, interacting with individuals at all levels of the organisation
- Good commercial judgment and financial literacy
- Willingness to travel as needed
What we offer:
- Flexible working considered
- Pension – 6%
- A company passionate about diversity and inclusion
- Growth and development opportunities – Serco will support with a range of qualifications
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Up to 25 days annual leave plus bank holidays, with the option to purchase more
- Life assurance
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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