Customer Service Apprentice (Telesales/Business Developer) HOWDEN JOINERY LIMITED

Location

Houghton Le Spring, Tyne and Wear | United Kingdom

Job description

What you will do in your working day

• Obtain key information to generate customer leads
• Contacting customers over the phone and face to face
• Monitor new accounts
• Deal with enquiries from customers
• Communicating the products and services offered
• Increase customer account base
• Maintain accurate records of the customers contacted
• Invoicing / stock reconciliation / data entry
• Account management
• Undertake banking / compliance related tasks
• Achieve individual and depot targets
• Ensure compliance with health and safety regulations

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard. This includes:

• Functional skills in English, maths, and ICT (if applicable)
• Dealing with customers face to face
• Working on a helpdesk
• Problem solving
• Identifying improvements
• Dealing with complaints
• Going the extra mile and making a difference
• Dealing with diverse customers and in diverse situations
• Communicating effectively
• Training will be provided by Didac at your depot
• Training will be depot based, with a monthly visit from your Didac trainer face to face

What to expect at the end of your apprenticeship

At Howdens, there are great opportunities to progress into one of many key depot roles, including sales and management.

Job tags

Salary

£15k per annum