Customer Services Advisor (PO1)
Location
North London | United Kingdom
Job description
Customer Services Advisor (PO1)
Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Services Advisor. As a key member of our organization, you will be responsible for providing excellent customer service and support to our clients. This is a dynamic role that requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional service.
In this role, you will be the first point of contact for our customers and will handle a variety of inquiries, complaints, and requests. You will need to have a thorough understanding of our products and services, and be able to effectively communicate this information to our customers. Additionally, you will work closely with other departments to ensure that customer issues are resolved in a timely and satisfactory manner.
We are looking for someone who is detail-oriented, organized, and able to multitask in a fast-paced environment. The successful candidate will have a positive attitude, a strong work ethic, and a genuine desire to help others.
Responsibilities
Answer customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer complaints and issues by providing appropriate solutions or escalating to the relevant department
Maintain accurate records of customer interactions and transactions
Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome
Provide product and service information to customers
Process orders, forms, and requests
Collaborate with other team members and departments to ensure a seamless customer experience
Requirements
High school diploma or equivalent
At least 1 year of customer service experience
Excellent verbal and written communication skills
Strong problem-solving abilities
Proficient in Microsoft Office Suite
Ability to work well under pressure and meet deadlines
Attention to detail and accuracy
Ability to work independently and as part of a team
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17.30
Pay Per Week: £22.62
Location: Islington, London
Should you wish to apply for this job opportunity, please send an up to date CV.
Job tags
Salary
£22.62 per hour
