Customer Liaison Officer - Hammersmith and Fulham
Location
Hammersmith, Greater London | United Kingdom
Job description
Customer Liaison Officer - Hammersmith and Fulham
Job Title: Customer Liaison Officer - Hammersmith and Fulham
Customer Liaison Officer – Hammersmith and Fulham
Contract – Full Time
Duties/Responsibilities:
- To manage communications between the local ward councillors, the Direct Delivery Capital and Asset Management teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures.
- To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption.
- Daily, assist the Direct Delivery Capital and Asset Management teams in encouraging and developing tenant participation in all aspects of a scheme design and delivery.
- To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
- Daily, to be proactive in promoting resident participation in our services and where necessary, consult with residents on our service delivery and improvement programmes.
- Maintain thorough knowledge of the Capital and Asset management sector, as well as an understanding of how that impacts on the communities of the Borough.
- Monitor, coordinate, and communicate strategic objectives of Capital and Asset management sector to the local communities.
To find out more information please contact Billy at [email protected]
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
By submitting your details you agree to ourT&C's
#J-18808-Ljbffr
Job tags
Salary
