Building Surveyor x4 - Repairs Service
Location
Wembley, Greater London | United Kingdom
Job description
What's involved with this role:
Interim Building Surveyor x4 – Repairs Service
Reference no: Brent 5245146
Pay rate: £26.15 per hour PAYE
Hours per week: 36 Monday to Friday, normal working hours
This opening assignment is for 3 months
City: WEMBLEY, London
Temp to Perm position
A resolution focused Building Surveyor is required to work in the busy Repairs Service and to offer a resolution focused surveying service providing excellent customer service at every stage to enhance the reputation of the Housing property service.
Key responsibilities:
Deliver a comprehensive technical surveying function incorporating diagnosis, specification, ordering, supervision and communication in order to maximise effectiveness and financial performance.
Strong contractor management, to ensure that performance levels are maintained and early escalation of issues to ensure they are resolved promptly and in line with contractual obligations.
Provide excellent customer service at every stage of the customer experience, to enhance the reputation of the Housing Property Services team.
Ensure all contractors are working to Housing service standards to achieve the required results for the customer. Customer experience to be the highest priority and acting quickly when things go wrong, taking ownership and accountability to put things right through collaborative working, clear communication and keeping accurate records.
Build strong and positive relationships with contractors and colleagues across the business, enhancing the reputation for delivering a service that strives to get things ‘right first time’ and understanding how the part you play fits into the wider organisational goals.
Carry out audits and post-inspections to make sure satisfaction with the quality and condition of work, in adherence to legislation and statutory compliance. Quickly address and resolve any work or conditions that have fallen short of standards.
Provide a proactive and commercially focussed service to customers, achieving the Council’s customer satisfaction levels, service standards and KPIs.
Investigate, diagnose and conduct complex property condition and dilapidation surveys, alongside specifying suitable remedial works.
Contract management of repairs and voids contracts. Organise and carry out site visits to monitor contractors’ work, ensuring standards are to the highest quality and are costed correctly. Raise issues with unacceptable contractor performance with relevant manager.
Survey and manage complex cases of disrepair, insurance claims, complaints, leaseholder service charging and section 20, structural repairs and adaptations to resolution for the customer or stakeholder. Carry out detailed surveys of properties to provide a detailed report and act as the expert witness in any court action.
NB: Please feel free to apply to us direct via
[email protected] by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background.
Evidence of continuing professional development.
Experience:
Excellent technical surveying knowledge, an in depth understanding of building pathology, defect diagnosis, specification writing and contract management.
Experience ordering repair works using NHF schedule of rates, have the ability to co-ordinate and supervise works in progress and demonstrate excellent communication to residents and customers, in order to achieve project success upon completion, whilst adhering to strict completion targets.
Experience in contractor management is a requirement and the ability to monitor and maintain performance levels and early escalation of issues to ensure a positive outcome for experience.
Experience of working to strict deadlines within a busy multi agency setting.
Experience in the management and administration of domestic building repairs.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Knowledge:
Ability/knowledge to accurately diagnose, specify, order, supervise and manage technical repair solutions.
Knowledge of repair responsibilities, leasehold obligations and other related housing issues.
Knowledge of construction improvement, servicing, repairs works, dampness and condensation and economic repair of traditional and non-traditional domestic buildings.
A working knowledge of Contract Law and Administration.
A working knowledge of Building Regulations, Gas Servicing, Asbestos and Health and Safety.
Skills & Abilities:
Ability to communicate clearly and concisely, orally and in writing with a wide range of people including customers, colleagues, Councillors and other agencies.
Ability to understand, interpret and advise through practical problem solving.
Ability to work on the go using mobile technology.
Ability to write reports outlining structural and/or repair based solutions.
Demonstrate the ability to be solution focus taking responsibility and taking action to promote great customer service with a Can Do attitude.
Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit.
Operate largely autonomously to manage own workload and prioritise tasks both on-site and in the office.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
SC
1
Job Ref: Brent 5245146
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
Job tags
Salary
£26.15 per hour
