Fire and Security Customer Service Apprentice ACE FIRE & SECURITY LTD

Location

Bedford, Bedfordshire | United Kingdom

Job description

What you will do in your working day

Key Responsibilities:

Sales Administration:

• Learn to manage and track customer interactions, leads, opportunities, and sales data using CRM software
• Understand the end-to-end sales process, from lead generation to after-sales support
• Familiarise yourself with the order processing system, including creating quotes
• Sales reports and analyse data to make informed decisions

Service Coordination:

• Gain an understanding of handling and prioritising service requests from customers
• Learn to efficiently schedule and dispatch service technicians based on their skills and availability
• Familiarise yourself with service agreements and maintenance contracts
• Learn to create and maintain service records, work orders, service reports, and follow-up actions

Installation Coordination:

• Understand the process of planning and coordinating installations, including resource allocation and timelines
• Learn effective communication with customers, installation teams, and stakeholders during the installation process
• Familiarise yourself with quality assurance procedures to ensure installations meet company standards

Accounts:

• Learn to manage accounts payable (vendor payments) and accounts receivable (customer payments)
• Familiarise yourself with financial reporting, including profit and loss statements, balance sheets, and cash flow statements

Procurement and Stores:

• Learn to track and manage inventory levels, reorder points
• Understand how to establish and maintain relationships with suppliers
• Familiarise yourself with the process of creating and managing purchase orders for procuring goods and services

The training you will be getting

You will be studying Customer Service Level 2/3 and training will be delivered remotely via Skills for Security. Duration of the apprenticeship will vary between 12-15 months depending on the level. 

As part of the rotation, you will undergo comprehensive on-the-job training, including:

• Understanding company policies and procedures
• Job shadowing and mentorship by experienced professionals
• Participation in relevant training workshops and courses
• Access to online resources for continuous learning
• Encouragement to ask questions, seek feedback, and learn through hands-on experience

What to expect at the end of your apprenticeship

Progression within the office setting, Office Manager/Team Leader.

Job tags

Salary

£10.71k per annum