Location
Blackburn, Lancashire | United Kingdom
Job description
Service Desk Analyst
Job details
Posted 10 November 2023
Salary £24000 - £28000 per annum
LocationBlackburn
Job type Permanent
Discipline Infrastructure
ReferenceSS-6243-12
Contact NameShaquille Stephenson
Job description
Service Desk Analyst (2nd Line) Blackburn £24,000 - £28,000 + Excellent Benefits Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues.
As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.
Job Role
- Responding to client inquiries and troubleshooting technical issues promptly.
- Proactively monitoring client systems to identify and address potential issues.
- Collaborating with fellow team members to deliver high-quality IT services.
- Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
Technical Experience - Strong technical skills in troubleshooting Windows and Mac OS environments.
- Familiarity with IT service management tools and ticketing systems.
- Excellent communication and customer service skills.
- A proactive and self-driven attitude to tackle challenges head-on.
- Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.
Job tags
Salary
