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Location

Hatfield, Hertfordshire | United Kingdom

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Job description

Adecco are currently recruiting for a Field Services Coordinator/Planner for our client, a large electrical manufacturing company

The Field Services Coordinator/Planner is responsible for planning the execution of Field Services operations at customer sites. This role requires great attention to detail in order to make sure that all parts, tools, instructions and order details are made available to the Field Services execution workforce to meet customer requirements timely. The Coordinator/Planner must possess strong planning ability and organisational skills. This role interacts with end customers so the Field Services coordinator must have strong communication skills.

Essential Responsibilities

• Services Operation and Material Planning


• Initiation of work orders in bridge Field Services (bFS) or in other systems


• Preparation of FSR (Field Service Representative) for job regarding safety requirements and necessary equipment (prevention Plan , FSR Certifications, PPE Personal Protective Equipment)


• Determining scope of work and scheduling of resources (FSR/equipment/outage) with customer


• Weekly / Monthly Reporting


• Maintenance of FSR Skills Matrix in bFS or in other Field Services systems


• Optimise travel for Service Contracts visits by trending and prediction


• Optimise scheduling of visits on the same/close customer site , and balance visits between urgencies (SLAs) and planned activities


• Properly prioritise strategic accounts activities and customers under contracts with SLAs


• Provide remote support to FSRs


• Place Orders for Spare parts, material and subcontracting needed for the intervention


• Management of all notifications to the customer (rescheduling, confirmations, deliveries, etc.)


• Recommend to FS management Operational Efficiency & Process Improvement


• Maximise FSR utilisation while securing 100% safety


• Support Customer Care in their Customer requests to provide appropriate information. Take appropriate action as needed Provide feedback to ISSRs for any contract modifications


• Attendance and participation in regular review meetings with Operations and Sales teams


• Once job dispatched, transfer information to billing department with appropriate actions in the FS IT Tools to trigger the customer billing activity


• Properly capture data of intervention in BFS according to BFS process and training guidelines

Main interactions:

FSRs, Operations leader, technical support Order management, Supply chain, Upsell renewal team

Key Success Factors

Good working relationship with all FSRs to ensure responsiveness and collaboration

Same for Order Management and Supply chain to maximise First time fixed rate.

Veryhighcustomerfocusandrelationship

Education & Skills:

Associate degree or BS in Industrial Engineering / Electrical Engineering / Industrial Computer Sciences

Minimum 2 years experience in Planning & Organisation

Expertise in MS Office Applications

Effective Report Writing

Excellent analytic skills, Self starter, Quick learner, Good public speaking and interpersonal skills

Capability to deal with intense work load

ERP usage experience (preferably SAP)

Experience in Customer Care Centre preferred

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Job tags

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Salary