Terminal Activation Executive
Location
Nottingham | United Kingdom
Job description
The role
We’re looking for Terminal Activation Executives to join our growing call centre team. Your role is pivotal to the success of our sales team and therefore the success of DNA Payments group. The team are based in Nottingham in the heart of the city centre; working will be based in our Nottingham office.
You will be tasked with the contacting and interactions to businesses that have been onboarded within the UK and activating their DNA Payments payment system. You will then support businesses in setting up and testing their devices and running through other relevant portals and processes to provide a best in class onboarding experience. We are looking for target led individuals that work well within a team and are looking for their next challenge.
We value ambition, curiosity, and honesty – it’s in our DNA.
Key responsibilities
- Working through a list of our recently accepted merchants that haven’t yet activation their payment solution
- Calling these businesses to go through the activation of their card terminal and merchant portal which is used for their statements, reporting and other online payment methods
- Keep on top of call-backs (follow up calls with customers) to ensure we minimise churn following solution delivery
- Request reviews of our service to improve our performance and build more reviews for our online presence
- Act as part of a team and positively encourage those around you to hit targets
Competencies required
- Naturally competitive you strive to hit, if not exceed targets set for you; no one wants to achieve more than you do
- You are driven, you know that hard work and determination is key to success. Patience is also important as you will be guiding business owners through our solutions
- Curiosity is second nature to you, you’re always asking questions, and learning about our products and our competitors, this gives you the edge when speaking to customers
- You listen, which means you are a great communicator, listening to customers enables you to offer a great service educating the merchant on items specific to them
- You put the customer at the heart of everything you do; honest you are comfortable discussing our proposition and never over promise
Skill/technical
It would be great if you had working knowledge of salesforce but this isn’t essential.
Benefits
• Salary of £24,500 per annum
• Life Assurance 4 x annual base salary
• Income Protection
• 25 days holiday + public holidays
• Private Medical Scheme
• Auto enrolment Pension Scheme ER contribution of 3%
Job tags
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