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Location

Abroad | United Kingdom

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Job description

Guest Relations Assistant builds and maintains relationships with customers. You will provide customers with the highest quality customer service while resolving problems and inquiries in an effective and timely way. They’re at the very heart of the business, which is where you’ll be, looking after them through thick and thin.

RESPONSIBILITIES

Guest relations: proactively communicating with guests via email, phone and in person to build productive partnerships and inspire trust and confidence. Check-in: meet and greet the guests at their arrival. Guiding and supervising operations team members and coordinating the post-booking procedure. Achieve the highest standards of attentive customer service. Updating, confirming and making changes to customer’s reservations and advising customers of itinerary schedules. Problem solving: we love it when a plan comes together, but you can’t win them all. You’ll work with teams from across the business to find solutions when things go wrong.

COMPANY'S PRESENTATION

Our partner is rapidly growing vacation rental company based in London venturing also in property acquisition, development and management

PROFILE REQUIRED

What you must have:

• This role will require you to be put under pressure in a growing business. Done right, it will arm you with seriously strong negotiation and problem solving skills.
• Native/ Fluent English
• Excellent communication and immaculate presentation skills
• Passionate about customer service

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Job tags

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Salary