Octopus Computer Associates
Location
Remote | United Kingdom
Job description
(payments support, payments analyst, card schemes, account executive, operations support, 3DS, EMV Payments operations analyst, merchants, aquirers)
The Operational Account Executive role is responsible for managing the operational relationship with a range of global merchants and providing excellent technical, service and project support to a portfolio of accounts. The role entails becoming a trusted partner of the client stakeholders by providing premier customer service and operational consultancy for business clients such as airlines, hotels, and car rental companies as well as their acquirers and payment service providers. This will also include project managing partner boarding's, training clients on our tools and systems, leading operational projects to implement new products, releases, and solutions, along with resolving escalated customer issues.
Experience of the following is preferred
Experience of planning and supporting platform migrations for existing clients
Role is mostly remote - office attendance once every 4-6 week, client visits quarterly.
Please send CV in first instance to be considered
Job tags
Salary
