Customer Quality Technician Apprentice (Level 2) SEVERN TRENT PLC

Location

Ledbury, Herefordshire | United Kingdom

Job description

What you will do in your working day

LET'S TELL YOU MORE

Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Services Quality Technician Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. Entering an apprenticeship scheme with us involves working towards the role of a fully-fledged professional, earning a salary, whilst also being able to maintain a sense of academic achievement. At Severn Trent we provide the perfect mix between practical experience and a formal qualification, enabling our apprentices to make a real lasting difference to our customers and communities, not just for now, but far into the future.

You’ll be supported every step of the way, by your line manager and mentor.

In this exciting role, you and your team will be customer facing and responsible for collecting samples from customer’s properties for analysis at our laboratories. You will learn about quality control including equipment calibration and proficiency testing and will also be responsible for maintenance checks. As the role will require moving between locations, you will need to be able to drive.

Your focus in this role will be to provide a high-quality service to customers. Your actions will influence the customer experience and their satisfaction with Severn Trent. Whilst making sure you provide services in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. You will also be sampling at service reservoirs, and water treatment works each day.

WHAT YOU WILL LEARN

• To provide wide ranging information about the company, while explaining the procedures associated with Water Quality testing.
• To work as a team, across different functions.
• About regulations and how you work within this.
• Range of questioning skills, including listening, and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.

The training you will be getting

Within our Water, Quality and Environment team you will complete the Level 2 Customer Service Practitioner Apprenticeship standard, allowing you to develop the skills & experience required to become an expert. You’ll combine on-the-job learning with formal, nationally recognised development training. A Personal Development Plan will help drive your career progression, set, agreed & regularly reviewed with your line manager.

What to expect at the end of your apprenticeship

By the end of this programme, you will take up a role as a quality technician, where you will be able to put your skills to action.

Availability for roles across the region, we operate from six bases. There is a requirement to work a shift pattern, involving critical shifts and standby.

Job tags

Salary

£17.19k per annum