Head of Account Management
Location
Hounslow, Greater London | United Kingdom
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Head of Account Management
Location: Hounslow
Contract Type: Permanent
Closing date: 13th March 2024
As the world leader in the contract logistic market, we manage supply chains to reduce complexity for our customer. DHL Supply Chain offers standardized warehousing, transport, and value-added services and to deliver our customer promise we need to achieve excellent operational performance.
We want to have best-in-class operations thought standardization, operational essentials, and innovative opportunities, securing our #ExecutionEdge from day one with a global standardized approach.
The Head of Account Management will be responsible for strategic development of existing and new customer relationships and solutions within our Aviation & Travel Business Unit.
What do the key responsibilities in this role include?
- Develop relationships with existing and new customers, identifying and responding to growth opportunities.
- Work with the senior customer contacts to develop joint business plans and contract strategy to ensure that both DHL and customer objectives are met.
- Develop opportunities to drive additional account value.
- Support the local teams with identifying and implementing a pipeline of value development initiatives
- Manage commercial contracts across the full contract lifecycle, including internal O2D processes
- Work with the Business Development team on new opportunities and act as a link with the ops team to leverage synergies.
- Responsible for coordinating customer satisfaction feedback via CXM and working on the feedback to develop the accounts.
- Monitor the contractual performance against SLAs and KPIs and work with the GMs to ensure they're achieved.
- Ensure regular communication with the local account teams to share best practice and customer feedback.
- Market Aviation and Travel products and services.
To be successful for this position, what do we need from you?
- Account Management/Business Development experience – Essential
- Experience of working in Aviation and Travel related ground services – Essential
- Experience of working with airlines and airports, preferable experience working at Heathrow
- Experience of commercial contracting and contract lifecycle management
- Ability to build collaborative customer relationships with key decision makers and influencers
- Experience in working in complex stakeholder environments
What will you get in return?
As a part of a growing DHL population, you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and
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