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Community Support Officer


British Wheelchair Basketball


Location

Loughborough, Leicestershire | United Kingdom


Job description

Whilst the role will predominantly support our Leagues and Competitions Manager, it will work across the whole Participation directorate, which will enable the post holder to gain all-round experience of sport development. There will also be the opportunity to get involved in areas such as our high performance and our commercial and marketing departments. This is an entry level role that will provide a great first step for anyone who is keen to develop a career in sport.

Key Responsibilities:

Customer Service – Provide high quality customer service to provide accurate and prompt information, support and advice to members of the wheelchair basketball community

League and Competitions – Management of our Leagues and Competitions is crucial to the development of our sport. In this role you will be responsible for vital tasks in the efficient running of the BWB Leagues and Competitions including liaising with clubs and our volunteer workforce to plan fixtures, book venues and deliver overall event administration. You will be responsible for implementing BWB regulations, including administration of key functions such as transfers, clearance, visa endorsements, protests and sanctions. You will also be responsible for ensuring that the high standards of safeguarding requirements for BWB competitions are met and administering the DBS process. You will also manage and administrate the FIBA Live Stats function, utilising data to promote the national leagues.

Classification Administration – Efficiently support the application process for Eligibility and Classification. A crucial part of the athlete journey, this can be a difficult area to navigate, and the post-holder will need to use sensitivity and tact throughout this process. The role will guide athletes through the process, maintain the BWB Online Classification System and liaise with the BWB Eligibility Panel to resolve queries and maintain participant records.

Playwaze Maintenance and Administration – Take the lead on the management of the BWB online data management system. This will include ensuring that accurate records and data are held on the current system, as well as maintaining fixtures, memberships, licenses and communities to maximise the functionality and smooth running of the platform. You will need to work alongside clubs to promote the use of session admin, online payments and registrations as well as managing data records to assist reporting and insight of BWB programmes. You will also play a lead role in developing the new system that BWB will be scoping and implementing later in the year.

Course Administration – Including identifying and booking venues and tutors, supporting the promotion of courses and completing all administration in the maintenance of participant records.

Other:
– Ensuring the health, safety and welfare of all involved with wheelchair basketball.
– Following safeguarding procedures for children and adults at risk.
– Undertaking other duties as appropriate to achieve BWB objectives.

For further information and details on how to apply please click on the link below.


Job tags

Full time


Salary

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