PRIMA CHEESE LTD
Location
Durham, County Durham | United Kingdom
Job description
• Handling day to day queries from staff
• Installing, configuring, and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers
• Supporting people whenever they encounter challenges with computers and network devices
• Create bespoke IT solutions to staff issues and queries using Excel, Access and other software’s available
• Testing new hardware and software before full-scale installation
• Work with production team to solve any IT issues that may arise
o Working in Food safe high care environment when necessary
• Any other reasonable duties as required by the IT Manager, Client Care
• To ensure the highest possible levels of customer and supplier care are delivered thereby ensuring excellent levels of customer satisfaction and repeat business.
Confidentiality
• Protection of confidential information is a fundamental feature of your relationship with customers, suppliers and the Company. It exists as a concept both as a matter of law and as a matter of conduct.
Business Development
• To have the ability to get on with clients and understand their business and its requirements.
• To understand the wider services which the Company offers and actively promote those services.
• To have a general understanding of both the individual departments and overall Company objectives and provide support to the senior management in achieving those objectives.
• To promote a favourable image of the Company.
Teamwork
• To contribute to the department generally, taking an active part in meetings. Person Specification
• Excellent communication skills
• Highly Organised
• Detail Orientated
• Ability to work under pressure
• Ability to work independently and manage own workload
• Team player
• Sensitive to cultural differences of customers and employees of various backgrounds.
• Ensuring you understand how important Diversity and Inclusion is at Prima Cheese Ltd and that all employees in the company must be treated equally.
L3 Information communications technician Apprenticeship standard
The IT apprentice will undergo a comprehensive training program that covers a wide range of technical skills and knowledge relevant to the IT industry. This includes hands-on experience with hardware and software troubleshooting, system maintenance, network administration, and security protocols. The training will also encompass exposure to industry-standard tools and technologies. At the end of the apprenticeship, the apprentice will receive a recognized qualification in IT, Additionally, they will gain valuable practical experience and skills that align with the requirements of the IT industry, making them well-prepared for entry-level positions in the field. All training will take place at the employers’ premises.
The aim is to progress to the full-time position of IT Technician, with subsequent opportunities for advancement within the department or across the broader company. In the long term, there are likely opportunities to progress to supervisor and then manager levels. The above will depend on the successful completion of the apprenticeship.
Job tags
Salary
£10.98k per annum
