Customer Service Administrator

Location

Belfast | United Kingdom

Job description

Your new company
Your new organisation is a leading financial services provider in the United Kingdom and Ireland. They provide a comprehensive range of services to personal, business, and corporate customers in their target markets and have leading market shares in banking products in the Republic of Ireland. Being one of Ireland’s leading banking groups, they specialise in various sectors: commercial banking and financing, investment, and market banking. As a company, they offer a range of benefits to its employees, including an excellent pension scheme , maternity and paternity leave , tax saver schemes , and discounts on home, car and travel insurance . They are also known for their work-life balance and relaxed work atmosphere.

Your new role
Our client is looking for a customer service administrator to join their team. The ideal candidate will have experience in a similar role and be able to provide excellent customer service. The candidate will be responsible for handling customer enquiries, processing orders, and resolving customer complaints. They will also be responsible for maintaining accurate records and ensuring that all customer information is up-to-date. Your key responsibilities will consist of the following:

• Responding to customer enquiries via phone, email, and chat in a professional and courteous manner.
• Processing orders and ensuring that all customer information is accurate and up-to-date.
• Resolving customer complaints and ensuring that all issues are resolved in a timely manner.
• Maintaining accurate records of all customer interactions and transactions.
• Collaborating with other departments to ensure that customer needs are met.
• Providing excellent customer service and ensuring that all customers are satisfied with our products and services.

What you\'ll need to succeed

• A minimum of 6 GCSE Qualifications
• Experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to work independently and as part of a team
• Candidates with exposure in a banking environment will be given preference.

What you\'ll get in return

• This will be a flexible role after a period of time.
• Minimum 6 months with the possibility of extension
• £13 per hour
• Excellent team culture

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Job tags

Salary

£10k - £20k per annum