Citizens Advice Mid Mercia
Location
Derbyshire | United Kingdom
Job description
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are currently seeking an experienced Service Manager for our Low-Level Support Service. The role is to provide leadership and direction to the support team including partners and commissioners to ensure the efficient delivery of services in line with contractual requirements.
The Low Level Support Service, working in partnership with South Derbyshire CVS and Revival, equitably across Derbyshire will deliver targeted, time limited, low level housing related support service across all tenure, to enable people to live safely and independently in their own home and preferred community for as long as practicable. The geographical areas for day to day delivery will be North East Derbyshire, Chesterfield and Bolsover.
To apply:
We are looking for someone who has:
• Excellent verbal and written communication skills.
• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others
• Proven ability to manage people including recruitment, development and motivation
• Experience in project management and implementation
• Effective planning, task and time management skills, the ability to meet deadlines
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
• Day to Day oversight of the contract for the Low-Level Support Service
• Responsible for service performance, including partner delivery, identifying and mitigating risks
• Report performance against targets/KPIs to the Health Services Manager, Chief Operating Officer and commissioners
• Formally line manage 6 support workers (2 North East Derbyshire / 2 Chesterfield / 2 Bolsover) and the Service information and promotion co-ordinator
• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best
• Ensure the effective performance management and development of staff through regular supervision sessions, the appraisal process and learning and development
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Option to buy & sell holiday allowance, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
• Potential additional permanent contracted hours, where the organisational need exists
• Being part of a great team / CAMM family
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
The essentials:
• Salary – £32,550
• Hours – full-time (37.5 hrs per week)
• Contract – fixed-term for 3 years (till 31 March 2027) with possible extension
• Start date – 1st April 2024
• Hybrid Working –a few days per week from one of our offices (Derby & Swadlincote), a few days from home depending on service needs
The full Job Description and Person Specifications is available on our website -
To apply - applications only
apply here:
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
Job tags
Salary
£32.55k per annum
