Vista Equity Partners Management, LLC
Location
England | United Kingdom
Job description
NAVIGA is the leading provider of software and services powering the global media industry.
We are seeking an Applications Specialist to work within our Publishing Services and Support Team.
It’s a great opportunity, if you are looking for responsibility in providing training, client support, consultation, and implementation services to users of Naviga products. The Applications Specialist possesses deep knowledge of Naviga products and leverages this knowledge as well as problem solving, creativity, communications, interpersonal and organizational skills into the Implementation and Support of Naviga products.
The primary responsibilities of the Applications Specialist include the ability to train colleagues and customers, support, configure and deliver applications/systems following set guidelines and practices. In addition, to assist in the installation, maintenance and upgrades of all application and services used within Naviga’s customer base, for multiple product lines.
The role holder utilises their core technical, applications, industry and communication skills to ensure common questions and issues raised by customers are managed and dealt with confidently and efficiently.
A high level of self-management is required ensuring assigned projects and service desk queues are managed effectively and all requests are evaluated and actioned in accordance with the company’s Service Level Agreements and procedures. The role holder will need to ensure all requests that are within their remit are logged, prioritised, updated and resolved with full customer participation, including raising items for discussion within wider teams when required to ensure a resolution is gained promptly. Identifying requests that require escalating promptly is a key factor in ensuring support meets customer expectations.
As a member of the Support team, you will be expected to build-up and maintain a good level of knowledge across the Services and Products supported and demonstrate this when dealing with issues affecting the operation of the customer’s infrastructure and systems.
Remote support is essential to ensure any requests that can be managed remotely are actioned by the role holder within agreed timescales.
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