Merchant Application Specialist

Location

Belfast | United Kingdom

Job description

Job Description

Merchant Application Specialist

Reports To

Merchant Acquisitions Manager

Job Purpose

The Merchant Application Specialist is responsible for assisting with day-to-day onboarding and the data entry process. This position requires someone to be able to thrive in a fast-paced environment that is in a constant state of growth. This role is also responsible for auditing and fulfilling all merchant account maintenance updates in a timely manner as well as ensuring quality assurance standards are being met. This role serves our Sales Partners directly and requires extreme attention to detail while being able to maintain supportive relationships with them. 

Duties and Responsibilities

• Participate in day-to-day merchant onboarding
• Application validations
• Application data entry
• Application approvals
• Checking source documents for accuracy
• Liaison between Sales Partners and Underwriting 
• Prepare, compile, and sort documents for data entry

Qualifications

• Proactive Mindset - Able to proactively identify gaps in processes or products that could potentially lead to merchant churn.
• Extensive Product Knowledge - Maintain excellent knowledge of our portfolio of products and services in order to understand Merchant's needs.
• Interpersonal Skills - Must be able to work with leadership to develop long-term solutions for process and/or service failure points leading to Merchant and Agent churn.
• Ability to Multitask - Be comfortable working in a fast-paced environment and managing multiple requests at one time.
• Time Management - Must be able to prioritize and use time efficiently based on the importance level of the issue at hand. 

Travel Component

• N/A

Job Classification

• Exempt

At Payroc we are committed to the principal of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at  [email protected]

Job tags

Salary