Customer Success Geoscientist I - EAME

Location

Surbiton, Greater London | United Kingdom

Job description

About us

Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface data. Ikon helps customers make the best moves – improving accessibility and accuracy, accelerating results and lowering costs. 

With offices located around the world in including; London, Houston, Kuala Lumpur, Calgary and Rio de Janeiro, Ikon services all major hydrocarbon geographies – delivering global solutions with local service and support. Award winning RokDoc® geopredictive software, Curate knowledge management software, QI Solutions, GeoPressure and GeoMechanics Consultancy, and Roknowledge Studies make Ikon the proven partner for subsurface success.

About the role

The remit of the Geoscientist I is to provide technical support for the RokDoc and Curate suite of software and to work towards establishing a ‘trusted advisor’ relationship with users in order to better provide proactive support and client engagement.

Client interactions should be leveraged to better understand cross-sell and up-sell opportunities and to pass on these insights to the Business Development Manager.

The Geoscientist I will work towards delivering on-site support & possibly technical sales demos. Furthermore, the Geoscientist I will support the delivery of software training as required to meet Client demand and requirements.

Requirement

• The Customer Success Geoscientist will be responsible for ensuring that policies and associated requirements are complied with, within their area of responsibility and operation.
• Working as part of a team to answer client queries to a high technical standard.
• Building trusted advisor status with clients and sharing usage information with the Product team, Sales team, and other internal stakeholders. To understand software usage, etc.
• Adherence to the bug reporting process to ensure that the workflows are completed appropriately.
• Assisting with/or leading software training courses.
• Answering client phone calls on the dedicated Support phone line.
• Providing on-site support to clients (in due course).
• Any other duties consistent with the role.
• Delivering technical presentations to clients.
• Providing on-site support to clients.
• Assisting the Software Testing Team during critical phases of software release cycle.
• Answering client phone calls on the dedicated Support phone line.

Experience

• Previous knowledge of, or direct experience of drilling (mud logging/LWD/MWD), seismic acquisition/processing, rock physics, seismic interpretation, seismic inversion.
• Experience in Geology & Geophysics software support considered desirable.
• Experience of using RokDoc software considered desirable.
• Use of Python coding language would be desirable.
• Experience with cloud computing considered desirable.
• Previous [regular] Salesforce usage would be advantageous.
• Previous [regular] RokDoc usage would be advantageous.
• Proficient in the use of Petrel software would be advantageous.

Qualifications

• Degree: B.S. & preferably M.S. in one of the following disciplines: Geology, Earth Sciences, Geophysics or Physics.
• M.S. or PhD in the same specialisms desirable.

Technical Competencies

• Attentiveness to detail & responsive to client needs.
• Able to generate new technical material suitable for client distribution.
• Excellent presentation skills (for training & client demos).

Behaviour Competencies

• Excellent communication skills, especially written (email).
• Proactive and problem-solving mindset with a bias to action.
• Ability to work in a small local team, yet being part of a large global team.

Job tags

Salary