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Location

Darwen, Lancashire | United Kingdom

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Job description

Astley Bank Hotel are recruiting for an Apprentice Receptionist. The successful candidate will work towards a Level 2 Customer Service Practitioner Apprenticeship over the duration of 14 months.

Job Details:
• Working on the PMS system
• Making reservations for customers, accommodation, and restaurant, functions
• Checking guests in/out
• Printing out registration cards and documents for guests
• Liaising with the house-keeping and kitchen teams and Front of house to make sure that rooms are clean up to the required standards
• Prioritising rooms for early arrivals
• Printing restaurants lists
• Security checks to ensure that all keys are in place
• Lost property enquiries
• Taxi call outs for guests
• Answering the telephone
• Responding to email enquiries
• Responding to all customer requests
• Take payments
• Room allocation and pre-arrival checks
• Working with Extranet - on line travel agents to accomodate their requests
• General housekeeping duties

Requirements:
• Attention to detail
• Accuracy of work and quality of work
• Good communication skills
• Good writing skills
• A good listener
• Focused and energised
• Reliable and punctual
•A good team player
• Flexible

Hours of Work:
Working 5 Days out of 7, Rota Basis, 07:30-15:30 or 14:30-10:30, 30 min unpaid lunch, 37.5 hours per week

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary

£198 per week