Location
Heathrow, Greater London | United Kingdom
Job description
Great opportunity to join a highly professional niche Logistics provider at Supervisor level.
Serving a wide range of customers in the high end Art sector the role will involve overseeing a small team to ensure excellent level of Customer Service is provided at all times including -
Manage incoming customer requests including shipping quotes.
Use our pricing algorithm and/or put together custom quotes by reaching out to suppliers.
Monitor customers' shipments and proactively update them on the latest developments.
Answer customers' questions by phone and email.
Develop your own customer relationships - especially with our VIP clients - and guarantee customer satisfaction at all times.
Manage 2-3 people on a day-to-day basis: distribute workload, provide junior team members with assistance on difficult cases, serve as an escalation point, conduct regular 1:1 sessions with direct reports.
Design and improve client-specific processes and Standard Operating Procedures (SOPs) to maximise efficiency.
Work with the Customer Care Team Lead to improve Customer Care organisation, develop and monitor KPIs
Work with our warehouse team to streamline processes and ensure a careful flow of information between the client and the collection & packing team
Communicate with logistics teams to fix any shipment-related issues
Benefits include 25 days annual leave, Private Health Cover and Company events.
Job tags
Salary
£35k - £45k per annum
