Customer Services Officer

Location

Bolton, Greater Manchester | United Kingdom

Job description

Job Title – Customer Services Officer

Team – Parking Services

Hours – 37 Hours

Grade – D, scp 6 £23,893 to scp 11 £25,979 per annum

Contract – Permanent

The Role

We are looking for an enthusiastic and hard-working individual to join our Parking Services team as a Customer Services Officer.

You will work within a busy office environment to complete the customer service functions within Parking Services, responding to customer queries, appeals and formal challenges in writing. The role also includes various other functions within the department, such as processing permit requests, dispensations, suspensions, and processing payments.

This is an exciting opportunity for an experienced administrator to develop their knowledge and skills, whilst being an integral part of the Council’s Parking Service delivery.

About You

The successful candidate will have excellent all-round communication skills and have experience of resolving enquiries and complaints from customers who may be dissatisfied, by telephone and in writing.

You must be a team player and work collaboratively to ensure the department is able to respond to the ever-changing demands of the Parking Industry, as well as use your initiative to co-ordinate your own tasks in line with service needs. You must be able to learn, understand, and interpret various legislation relating to Parking Services and make decisions fairly and consistently in respect of challenges and appeals against Penalty Charge Notices.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. 

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.  

For more information about working for Bolton Council, please see the Work with Us page on greater.jobs; for advice and support with your application, contact [email protected]

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Ready to apply? Then please click Apply and explain how you meet the points on the person specification.

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Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel.  Please see here for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.

Job tags

Salary

£23.89k per annum