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Location

Ascot, Berkshire | United Kingdom

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Job description

Description

Gotpeople are recruiting for Guest Service/Hotel Reception staff:

Duties and requirements are:-

To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
To perform a seamless check in and rooming according to the Hotel standards.
To perform a seamless check out according to the Hotel standards.
Research and update information about our guests needs and preferences to further enhance their stay experience using in-house software system..
Exceeding guests' expectations by providing a discreet and personalised service.
To be intuitive to guests needs, always offering an alternative if the first outcome can not be achieved.
To provide detailed knowledge of the area, promote hotel services and endeavour to make the guests' stay as memorable as possible.
To take reservation calls outside of office hours when needed according to the Hotel standards.
To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable.
To ensure that guest requests for transportation within the estate are delivered in a timely fashion.
To drive buggies in a safe manner around the estate.
To develop a close working relationship with all departments and managers to ensure guest expectations are met.
Comply with all statutory and company health and safety, fire, bomb and security regulations
Ensure job required certificates are kept up to date
Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
You may on occasion be required to adjust your hours of work to cover the business needs
£2.500 bonus on top of wagesGot People is acting as an Employment Agency in relation to this vacancy

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Salary

£23.43k - £24.43k per annum