IT Apprenticeship BISHOP CHADWICK CATHOLIC EDUCATION TRUST

Location

Sunderland, Tyne and Wear | United Kingdom

Job description

What you will do in your working day

• Provide day-to-day helpdesk support by responding to user inquiries, troubleshooting hardware, software and network issues and documenting solutions
• Work on server management tasks including configuring, installing and maintaining server hardware and software and resolving server related issues
• Perform data central work by managing and maintaining data centre infrastructure, monitoring operations, implementing security measures and conducting data backups
• Serve as an IT Helpdesk resource, assisting users with password resets, account setups and access management
• Fix computers, iPad and G-Suite related issues by diagnosing problems and implementing appropriate solutions

The training you will be getting

Duration: 12 Months and up to 3 Months End Point Assessment.

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

What to expect at the end of your apprenticeship

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician.

Job tags

Salary

£12.48k per annum