Sales Administration Advisor

Location

Birmingham | United Kingdom

Job description

Location: Flexible location within travelling distance to a NewFlex Centre

Hours: 40 hours between 9.00am – 6:00pm Monday - Friday (occasional work out of normal business hours)

Reporting to : National Sales & Broker Channel Team Leader

Who are we?

NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.

We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.

What are our values?

• Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
• The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.
• Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.

What will you do?

• The Sales Administration Advisor is responsible for managing new enquiries for all our centres, raising work schedules for Sales advisors, ensuring all enquiries are dealt with in a timely manner with the correct level of detail and liaising with internal and external customers and stakeholders across the NewFlex network.

We want someone exceptional who can focus on:

Administration

• Accept/reject newly received enquiries within the required timescales and to the required standard.
• Update the CRM system with the correct details and ensure all notes and information for each enquiry is to the highest standard.
• Set workload for the Sales Consultants, including raising tasks with set timescales and then ensuring these are completed.

Sales

• Handling inbound sales calls from all sources and then directing the call to the right sales agent or answering the query if possible.
• Ensuring the sales inbound email inbox is answered in a timely manner and any queries are directed to the correct resource.

Health & Safety

• To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes

Compliance

• Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct.

Stakeholders

• Clients
• Prospects
• Customers
• Colleagues in all departments
• Newable Group Boards

Knowledge/Experience

• Passionate about achieving high levels of performance
• Strong and professional communication skills both written and verbal as well as presenting
• Confident user of Microsoft office 365 (Word, Excel and Outlook)

Key skills/behaviours required for this role:

• Be a self-starter working harmoniously both independently and as part of a team
• Resilient and embraces change
• Excellent communicator and telephone manner
• Excellent diary management
• Focused with an attention to detail
• Team player
• Proactive approach to work

What will we offer you?

• £22,672
• 33 days Annual Leave (including Bank Holidays)
• Discounted Private Medical Insurance Cover
• Life Assurance
• Income Protection Insurance
• Payroll Giving
• Cycle Scheme
• NEST Pension Scheme
• Employee Assistance Programme
• Annual Flu Jabs
• Eye Tests
• Training Support Package
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
• Annual Professional Membership Subscription

This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.

REF-211 943

Job tags

Salary

£22.67k per annum