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Complaints Handler - Edinburgh


Diligenta


Location

Edinburgh | United Kingdom


Job description

Complaints Handler - Edinburgh Lloyds Banking Group

Starting at £25,000 per year

Monday-Friday

Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm

Fountainbridge, Edinburgh, EH3 9PE

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.

Summary of the role:

Benefits:

What you'll be doing:

You'll be representing a major UK bank by responding to queries, concerns, and complaints either by telephone or in writing. We pride ourselves in our exceptional service and ensuring our customers feel that they have been listened to and treated fairly. Being able to turn a negative experience to a positive experience is at the heart of this role.

What we're looking for:

About Diligenta

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.

Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality.

Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.

We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.


Job tags

Full timeWork at officeCity centreHoliday workFlexible hoursShift workWeekend workAfternoon shiftWorking Monday to Friday


Salary

£25k per annum

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