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Location

Atherstone, Warwickshire | United Kingdom

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Job description

Register Your Interest - National IT Placement (Stores Support)

Are you looking for a Placement where you will be in the thick of the action from the start? Here at Aldi, you will get exactly that, as you experience a year like no other. Gaining real responsibility and making an impact from day one. This is your chance to join one of the market-leading retailers and Times Top 100 employers, learning the ‘ins and outs’ of National IT.

This is a fantastic opportunity to kickstart your career and be inspired by a company that means more!

The role of the National IT Stores Support Team (SST) Placement is to work as part of a team to deliver Everyday Amazing IT Support to our expanding business, this will include work in both the Vendor Management and direct Stores Support arms of the SST.

As we have introduced increasing complexity into our Store IT estate at the same time as our Stores becoming busier than ever, we need to give our Store teams the best possible support by ‘keeping the lights on’ for their systems so that they can focus on giving great service to our customers.

With well over 70,000 pieces of IT hardware in our estate and our tills and back-office systems in constant use, it is natural that things wear out, fail or need user support - your job will be to help deliver smooth and effective incident management so that the impact on our staff and customers is kept to a minimum.

As an SST Placement, you will have responsibility for second line support. All our store IT support requests are handled via our Global Service Desk. If they cannot resolve the issue, it will be passed to you and your team; you will attempt to resolve those issues yourself, and if not pass to the relevant third-level technical teams - but crucially, all the way through you will give amazing communications and service to the stores so that they know what is going on with their issue.

You will report to a Stores Support Team Leader, work shoulder to shoulder with Global Service Desk agents, other NIT technical teams, and key users within the Store Operation such as Area Managers, to give the best possible support experience for our store staff.

You will also be deeply involved in the Vendor Management arm of the SST and will be helping to manage relationships with key partners of ours to ensure that we are not only getting the most out of them, but we are also being the best partner possible to them.

DUTIES & RESPONSIBILITIES

• Provide second level support to Stores including the escalation of any issues to external support partners when necessary
• Maintain an appropriate incident log to identify and escalate any known errors to the National IT Manager
• Maintain an understanding of the user requirements and open issues for area of responsibilities
• Test hardware and program updates to verify whether newly implemented requirements and existing functionality operate without errors
• Execute rollout plans in conjunction with International IT, Regions and external suppliers as needed
• Perform system maintenance tasks
• Support and maintenance of systems, conducting daily checks to ensure seamless operation
• Identify improvements to solutions
• Provide documentation to handover applications to support teams - 1st line
• Work directly with our partners to enhance the support given to Stores, as well as develop our relationship with these partners even further
• Please note that our Placement Programmes are for university students currently studying towards an undergraduate degree, who are seeking a 12-month sandwich placement before their final year of study.
• You’ll need to be working towards a 2:1 degree, have 96 UCAS points from your top 3 A-Levels (or equivalent qualifications), possess a driving licence and have the right to work in the UK.

Benefits:

• Competitive Salary: £26,000 salary
• Holiday Allowance: With four weeks' holiday allowance, plus bank holidays, you'll be able to put your feet up and come back raring to go.
• Future Opportunities: If, after graduating, you’re considering Aldi as a career choice – and you performed well on the placement – chances are you’ll be invited to apply for a permanent position. Your Direct Leader will need to recommend you first though.
• Wellbeing: Colleagues have access to an online wellness portal containing information and guidance, 24/7 Employee Assistant Programme and wellbeing-related benefits.
• Training & Support: With a dedicated mentor from day one, you'll get the support you need. And even once the programme ends, you'll get great development opportunities throughout your Aldi career.
• Health & Lifestyle: You can also join our discounted Health Cash Plan and take advantage of gym membership discounts, discounted cinema tickets, money off holidays and more!

Application Process:

• Online Application
• Video Interview
• Group Assessment
• Final Interview

The Placement application window may close early due to high volumes of applications; therefore, we recommend you apply soon.

About Aldi

A Placement at Aldi provides unique learning experiences from different areas within the business and fantastic rewards- it’s the perfect introduction to a career in retail. With opportunities across Retail Management, Buying, eCommerce, Global Business Coordination, IT, Supply Chain and National Projects; you’ll make the most of your skills at Aldi and continue to develop.

You’ll take on lots of responsibility quickly with whatever placement you choose, while receiving incredible support throughout. With determination and extraordinary focus, you’ll learn a lot about yourself as you tackle brand new situations and learn where your strengths lie in our fast-paced environment. We want you to go back to university feeling like you’ve made a valid contribution to a thriving global retailer - plus those who get recommended by their Direct Leader could get the chance to apply for a permanent role after Graduation!

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Salary