ASSISTANT GENERAL MANAGER

Location

Cardiff | United Kingdom

Job description

Job Description

Position Overview

In his role of leader, manager, administrator and salesman:

• Participate in the hotel's organisation and manage the accommodation and/or restaurant team in line with the Brand's Talent & Culture policy, while respecting the guest/customer promise and current regulations
• Be readily available for the teams and hotel guests, and work with the General Manager to ensure a high level of quality for all services
• Replace the General Manager when he is not on site

May be expected to carry out one or more cross-functional missions for the region or network

Main responsibilities

Customer Relations

• Create a relationship with the guest throughout their stay, by being readily available and coming up with a solution to all their needs, thus gaining their loyalty
• Handle any complaints by finding suitable solutions
• Convey the brand's spirit among the guests
• Ensure a flexible organisation so as to provide solutions adapted to the needs of the guests

Professional Technique / Production

•  Coordinate and organise the services available to guests on a daily basis

•  Take responsibility for the Accommodation and/or Restaurant services on offer through the implementation of service standards

•  Ensure that sub-contracting contracts comply with the quality and profit targets

Team management and cross-departmental responsibilities

• Managerial responsibility over all of the teams under their authority
• Facilitate the development of their staff by helping to bring out the best in them and by supporting them in their career development
• Participate in the recruitment and integration of new employees
• Carry out annual appraisal interviews
• Participate in putting together the hotel's training plan
• Contribute to team spirit and openness and maintaining a good working atmosphere through hands-on management
• Draw up the employees work schedules, ensuring that manpower is organised in relation to the hotel's activity and in line with local regulations
• Responsible for applying the current labour laws.
• Continuously analyze actual standards observed against department standards. 
• Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation.

• Administration

• Participate in elaborating and overseeing the hotel's budget
• Participate in investment proposals
• Participate in the analysis of results and the implementation of any necessary corrective actions
• Participate, on a daily basis, in the management of openings and closings in the TARS database, respecting the ""guest mix"", so as to optimise REVPAR
• Responsible for placing orders with referenced suppliers and manages purchasing for optimum efficiency in compliance with pre-defined ratios
• Check daily invoicing, cash operations and activity reports
• Carry out inventories in compliance with administrative and financial procedures
• Assist the General Manager in administrative tasks and elements relating to staff management

• Sales

• Be aware of and involved in the hotel's local environment
• Participate in the commercialisation of the hotel in the immediate catchment area and keep up to date on the competition and the other ACCOR brands
• Check the validity and updating of information (description, rates, ...) for their hotel on TARS and the various websites
• Oversee the quality of the hotel's services and performance through guest comments and feedback
• Work with the General Manager to draw up a sales action plan for the hotel and oversee its implementation
• Participate in inter-hotel synergy, maintaining a good working relationship with the other Accor hotels in the market place
• Supervise the organisation and running of the hotel's different points of sale

• Talent and Culture Responsibilities:

• Assist the General Manager to accurately assess the needs of the business in terms of staffing etc. providing solutions to identified risks in line with trading levels (weekly schedules, holidays)
• To ensure each new member of the team receives a departmental induction within their first week and attends a company induction within their first four weeks with the company.
• To carry out appraisals/job chats as per the company appraisals system.
• To be fully conversant with disciplinary procedures and all other relevant Talent & Culture practices e.g. sickness/absenteeism.
• Coach, counsel and develop staff

Qualifications

• Passionate about guests
• Delivering great service
• Strong level of knowledge and experience across the operations om similer hotel.
• Hands-on approach, are organised and supportive of your team.
• Take initiative
• Reactive to situations as they arise
• Results-driven
• You must have 3-4 years’ experience in a hotel management role.
• Must have the right to work in the UK.

Additional Information

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.

Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved.  It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment.  The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Information on the processing of personal data

When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

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Salary