Lead Receptionist

Location

Leicester | United Kingdom

Job description

The following are the core responsibilities of the Lead Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Lead Receptionist is responsible for: a. Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities b. Act as the communication link between the management team and staff c. Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training d. Compiling reception staff rotas e. Reviewing and updating all reception procedures as required f. Support the management team in the compilation of practice reports and the practice development plan g. Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation h. Maintain an effective appointment system for all services i. Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice j. Coordinate the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences k. Review, update and publish clinical template in the absence of IT lead l. Update the appointment system to reflect leave and other approved absences m. Provide initial guidance and advice to patients who wish to complain n. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Job tags

Salary

£13 per hour