ASB Liaison Officer

Location

Tower Hamlets, Greater London | United Kingdom

Job description

Monday-Friday
9am-5pm
ASB Liaison Officer, providing admin support to a specialist ASB team, call handling, logging new cases on ASB database, management of ASB mailbox responding to queries

To form part of the ASB team by receiving referrals, complaints, requests or enquiries (demands) direct from residents, key stakeholder or partner agencies and provide a positive first response, advise, support, record and refer as appropriate.

• To undertake a range of administrative support duties within the anti-social behaviour (ASB) team.
• To provide a quality first response to residents/victims on all contact and escalate to team members as appropriate. Provide case management updates and after care for those who have experienced ASB.
• To provide comprehensive, effective, high quality administrative support to the ASB Service including a minute taking service at team and other meetings as required.
• To demonstrate effective data management by maintaining records and data information in compliance with the data protection act.

Job tags

Salary

£19.05 - £20.05 per hour