Customer Service Advisor.
Location
Witham, Essex | United Kingdom
Job description
Job Summary
To proactively support the Operations function with both colleagues and customers, maintaining professionalism and enhancing the Paynetworx brand and reputation.
We offer a comprehensive package including hybrid working, private healthcare and company pension scheme. Annual leave entitlement starting at 30 days including bank holidays, increasing with length of service and your birthday off on us!
Key Duties – Customer Support
• Contacting new customers, via multi-channel communications to welcome them to Paynetworx
• Processing new to business applications in preparation for submission to our partners.
• Arranging the collection of terminal returns
• Checking and acting upon information received via daily reports.
• Drafting and sending correspondence to customers
• Dealing with customer enquiries
• Liaising with Paynetworx Sales Team and building sustainable collaborative relationships.
• Contributing to team objectives.
• Input and maintenance of CRM data base.
• Data entry to partner systems.
Required Skills/Qualifications/Attributes
• GCSE grade C or equivalent level Maths & English
• Excellent communication skills
• Excellent Customer Service manner
• Computer literate including experience of full office suite.
• Attention to detail is a pre-requisite.
• Excellent team player with the ability to work autonomously.
• Full UK Driving licence and access to a vehicle due to the remote location.
• Full training will be given where necessary.
Job tags
Salary
£20k - £23k per annum
