Service Delivery Manager

Location

Solihull, West Midlands | United Kingdom

Job description

SOLIHULL HEALTHCARE PARTNERSHIP

Service Delivery Manager

Contract: Permanent

Would you like to part of an innovative multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!

About us

Solihull Healthcare Partnership is a primary care network formed of seven surgeries. We provide quality care to over 55,000 patients in the Shirley / Solihull area.

This is an exciting opportunity to be part of an expanding team, which is friendly and supportive and focused on providing the best service to our patients.

Solihull Healthcare Partnership are looking for a committed, enthusiastic and highly motivated individuals to join us.

Our teams are made up amazing people and we hear all the time from them about the levels of support, spirit and togetherness in their local teams. We are not afraid to say we work in a challenging environment although our people genuinely help one another every step and every day.

SHP recognises its staff as being fundamental to its success, and all roles play their part and with real job satisfaction.

Our teams benefit from some fantastic support from our team leaders and managers, who are accessible, experts in the job, supportive personalities and spend time with you to understand how you feel about your role.

The Role & Responsibilities

The Service Delivery Manager for acute care is responsible for the day-to-day management of the acute care service and team ensuring the service is appropriately staffed at all times. You will be responsible for leading the unplanned care agenda within the organisation. You will work closely with other Service Delivery Managers and Senior Leadership Team to deliver a high performance and quality objectives. You will work closely with the clinical and informatics team to provide care to frail/elderly patients, patients with long term conditions and provide navigation and coordination of care and support across the sites.

Our Service Delivery Manager will:

Patient Care

• Lead and develop a culture where safe and high-quality patient care is consistently delivered.
• Responsible for the delivery of patient care service throughout the organisation.
• Work with Contact Centre Team Leader to ensure clinical and care navigation staffing are rostered within acute care service.
• Work with Senior Leadership Team to develop and sustain capacity and capability within the Acute Care Team.
• Act to manage and direct services to ensure patient care is delivered to a consistently high standard.
• Build and maintain effective relationships with clinical staff, managers, and the Executive team to successfully develop clinical services utilising the most up to date practice methodologies.
• Co-ordinate team workload initiating or delegating duties to the clinical team.
• Plan, co-ordinate and evaluate the care delivery, acting as an interface between planned and unplanned care to ensure patients are treated by the most appropriate clinician.
• Responsible for implementing policies and suggest changes to practice procedures.

Governance

• Working closely with the Governance department to ensure that all legal/regulatory requirements are embedded within the portfolio of services and CQC compliance is a high priority in day-to-day service delivery and on sites.
• Leading investigations into complaints, incidents and significant events for all services and sites within the your portfolio, with support from the governance department.
• Supporting the governance department with preparations for CQC inspections, as required.
• Establishing and maintaining operational risk and issues logs for all services within the portfolio.
• Work closely with the governance/admin team to ensure compliance with confidentiality, data protection, information governance and security policies and procedures.

Staff Management

• Directly line managing key staff groups including administrative teams, clinical teams and allied health professionals.
• Leading staff recruitment as required including, developing job descriptions/adverts, shortlisting, interviewing and working with the HR department to ensure that all necessary pre-employment checks are completed.
• Developing and implementing staff induction and training frameworks for a variety of staff roles.
• Lead staff performance reviews, appraisals, and PDR development for administrative and clinical roles.
• Managing complex HR/employee relations issues including staff sickness and poor performance
• Preparing monthly payroll updates and working with the payroll department to resolve any pay related issues.

Stakeholder Management

• Supporting the Head of Operations/Governance with data/intelligence required to complete quarterly/annual commissioner submissions.
• Ensure that monthly data collection processes are completed to a high standard and in a timely manner.
• Responding to senior management’s queries/requests in relation to services/sites within portfolio
• Implement action plans if there are any KPI breaches within the service portfolio.
• Identify areas to improve and suggest any areas where reporting will identify service improvement potential.
• Lead data verification/reconciliation processes as required by the Informatics Team.

Estates Management

• Act as the main point of contact for sites directly managed under your portfolio.
• Liaise with contractors working within sites to carry out essential maintenance and repair work.
• Ensure systems and processes are in place for effective estates management e.g., stock control, cleaning and infection control procedures, reception cover and security.
• Work closely with the Head of Governance to ensure that sites are compliant with CQC standards.

Project Support

• Attend and contribute to project group meetings to feedback on progress with the development and delivery of new/existing services.
• Support the project team with the implementation of new services through the development and delivery of detailed implementation plans.
• Contribute to other key projects as and when required e.g., service evaluations, audits and reviews

Communications and Engagement

• Proactively promote the benefits of community and other stakeholder services through the development and dissemination of promotional materials to patients and internal stakeholders
• Ensuring that all information in the external domain remains up to date.
• Taking ownership of internal and external communications channels and liaising with Communications Manager to ensure all information presented is accurate and up to date.
• Building and maintaining effective working relationships with internal and external stakeholders.

Financial Management

• • Support the clinical service lead to deliver on financial and clinical targets and growth plans.
  • Delivering implementation plans for new services e.g., recruitment, IT establishment, estates set-up, purchasing of equipment, establishment of administrative protocols, communication with other sites and practices, etc.

To apply for this vacancy, please send your CV and covering letter to [email protected]

We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!

Job tags

Salary