Location
Maidenhead, Berkshire | United Kingdom
Job description
Customer Service Advisor
Maidenhead
Temporary for 12 months
Salary: £13.67ph
Hours: Monday - Friday 37.5 hours between 8am - 6pm
Start date: ASAP
TO APPLY FOR THIS ROLE YOU MUST HAVE EXPERIENCE USING SAP
* Do you love working with people?
* Do you enjoy delivering excellent customer service?
* Do you like resolving problems and coming up with solutions?
* Do you enjoy working in a fast-paced environment?
* Would you prefer to work in a friendly and informal office environment?
As Customer Service advisor you will effectively and professionally resolve customer enquiries within a timely manner and ensure the best service is provided to all customers.
* To provide an effective and professional service to all customers
* Delivering the right outcomes for all callers
* Effective handling of complaints, delivering resolutions and customer satisfaction
* Taking inbound calls in a timely manner
* Identify customers' needs and demonstrate effective problem-solving techniques
* Keep up to date with policies and products
* Liaising with third party companies
* Build growing and sustainable relationships by going the extra mile
* Dealing with calls of a sensitive nature in potentially distressing situations.
* Maintaining accurate and up to date records and systems
YOU MUST HAVE EXPERIENCE WORKING WITH SAP!
* Using SAP Sales & Distribution model which will include input of SAP Master Data and Order Entry
* Creation of financial Credit and Debit notes in line with financial compliance
* Develops knowledge in SAP, seek to improve SAP processes to enhance the customer experience.
What we are looking for…
* YOU MUST HAVE EXPERIENCE WORKING WITH SAP
* At least 6 month experience working within a customer service role
* You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers.
* Good listening skills
* Good problem solving skills
* Able to manage your time wisely to meet call handle time
* Excellent communication skills learn new systems
* Ability to multi-task and use various systems whilst engaging with customers over the phone
Please APPLY NOW to avoid disappointment
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job tags
Salary
£13.67 per hour
