First Call
Location
Hounslow, Greater London | United Kingdom
Job description
Are you looking for a new permanent career in the UK’s busiest airport?
First Call Aviation are recruiting for a Reservation and Ticketing Agent to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with:
Reservations and Ticketing Issuance, Payments for additional services, and first port of call for flight disruptions.
Job Duties:
Handle and Fulfil Reservation and Ticket requests. This will include booking, payment collections and issuing tickets.
Processing of additional services including last minute upgrades, excess baggage. payments, seat selections and so on. Ensuring GDPR and Cash Handling Practices.
Assisting with rebooking passengers effected by flight issues.
Manage admin tasks with partner airlines such as daily sales
Provide guidance and advice to passengers effected by flight issues.
Job Requirements:
Previous Reservations and Ticketing Experience
In-depth working knowledge of GDS and DCS system AMADEUS, ALTEA.
Excellent Customer Service skills
Excellent Written and Verbal Communication skills.
Team Player
Calm and Patient Demeanour, with ability to deal with irate passengers effectively.
Ability to work under pressure.
‘Happy to Help’ attitude.
You must be flexible, cancellations, delays and staff sickness may mean working more hours or coming in on off days to support.
Salary: £30’270 + dependent on experience
Shifts: Must be flexible to work any 4/5 days of the week in line with flight schedules
This is an excellent opportunity to join London Heathrow as a Reservation and Ticketing Agent
If you are interested, and have the relevant experience, please apply below to be contacted by a member of the team. You can also text 07740 739070 with your full name + LHR TICKET’ – and a member of the team will come back to you.
Job tags
Salary
£30.2k - £33k per annum
