WFEL Ltd (a company of KNDS)
Location
Cheshire | United Kingdom
Job description
Provide technical support to customers both internal and external through a range of communication channels
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Interpret technical specifications relevant to the ICT task
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Level 3 Information Communications Technician qualification to be gained at the end of the apprenticeship.
One day per week is to be allocated to studies.
Following the successful completion of your apprenticeship you will move into an IT Service Desk Analyst position.
Job tags
Salary
£14k per annum
