Fidelity International
Location
Tadworth, Surrey | United Kingdom
Job description
Title Advice Quality Manager
Department Fidelity Wealth Management Ltd
Location Kingswood/London
Reports To Senior Quality Manager
Level Quality Assurance - 5
Feel Proud
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. We help our clients invest for the future and to live the lives they want to lead. It’s a responsibility we take seriously and it inspires us to do the right thing. Not just for our clients, but for each other and the world around us too. So, join our Quality Monitoring team and feel like you’re part of something bigger.
About your team
Fidelity Wealth Management (FWM) provide regulated financial advice and guidance to new and existing Fidelity customers. The Quality Monitoring team is an integral part of ensuring the advice and guidance we give is suitable, compliant and of the highest possible quality.
We strive to deliver outstanding customer service.
About your role
The Quality Monitoring (QM) team are a front line team independent of but working closely with regulated supervisors to ensure that investment and pensions advice is suitable, compliant and of a high standard before any recommendation is sent to the client. QM is also an integral part of the FWM guidance function, making sure guidance provided to customers is accurate, consistent, compliant and of a high standard. The business looks to the QM function to provide useful and supportive feedback and MI to advisers, consultants, supervisors and team leaders to help individuals improve in their current role. The QM function is ideally placed to identify potential process and policy improvements, and to liaise with colleagues in the compliance team when appropriate.
Key Responsibilities
About you
You will ideally hold the QCF Level 4 Diploma in Financial Planning or equivalent diploma level pension technical knowledge or have in depth knowledge and understanding of an adviser role, to include investments and/or pensions/at retirement experiance. Previous supervising, file checking or compliance monitoring experience in a regulated environment or a good understanding of the detail and importance of this role. The ability to work equally well on your own initiative and as part of a team with a keen attention to detail.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.
#J-18808-LjbffrJob tags
Salary
