Neighbourhood Housing Officer
Location
Gateshead, Tyne and Wear | United Kingdom
Job description
We are currently looking to recruit 2 x Neighbourhood Housing Officer's to join our team based within Gateshead on a Full-Time Temporary basis.
The Role:
•Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.
•To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
•To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
•Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
•To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
•To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
•To undertake reviews of fixed term and introductory tenancies.
•To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
•Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
The Person:
• Must have previous, similar experience.
• Must hold a full UK, clean driving license.
Job tags
Salary
£13.17 per hour
